Internet is down again

EliD — Fri, 14 Feb 2025 16:23:05 GMT

The Internet is down. This is not the first time we are having this issue. Especially working from home. 2 red lights. 2nd and 4th. Tried turning off and on multiple times. Has been down some time now.

Re: Internet is down again

Daniel0210 — Fri, 14 Feb 2025 16:34:16 GMT

@EliD
If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).

In addition~

▪️This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

▪️ For any customers working from home remember that Sky Broadband is a domestic service so you don’t receive any extra or quicker support.

topic Re: Internet is down again in Broadband

Internet is down again

Re: Internet is down again