topic New Customer: Devices disconnecting from my WiFi in Broadband

New Customer: Devices disconnecting from my WiFi

DJP83 — Fri, 14 Feb 2025 12:56:03 GMT

Hi, I am a brand new customer to Sky and had my broadband installed yesterday. All was fine, but we have woken up this morning to find all previously connected devices have been disconnected.

I'm hoping this is a one off, perhaps due to my old supplier disconnecting their services, though they are totally separate lines (previously with VM).

Has anyone else had this issue?

Thank you.

Re: New Customer: Devices disconnecting from my WiFi

Addie15 — Sat, 15 Feb 2025 09:28:21 GMT

Hi there, @DJP83. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: New Customer: Devices disconnecting from my WiFi

Addie15 — Mon, 17 Feb 2025 09:32:13 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.