topic sky engineer replaced internet cable but WiFi is weaker in Broadband

sky engineer replaced internet cable but WiFi is weaker

Mark498 — Fri, 14 Feb 2025 10:47:07 GMT

Hi, a sky engineer replaced my internet cable however the white box is white instead of green. My laptop no longer works in my office 2 rooms away.

Re: sky engineer replaced internet cable but WiFi is weaker

Addie15 — Sat, 15 Feb 2025 09:04:27 GMT

Hi there, Mark498. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: sky engineer replaced internet cable but WiFi is weaker

Addie15 — Mon, 17 Feb 2025 09:04:09 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.