topic Re: Wifi issues in Broadband

Wifi issues

Rich_terscale — Thu, 13 Feb 2025 19:18:33 GMT

Hello, We've been having wifi connection issues ever since we switched over to sky stream. The broadband previously was good although it did continually drop connection to switch to a different wifi channel. However, this was controllable as I was able to log i to the router and change the channel. I now cannot do this on the new router. Is there any way this can be actioned or changed please? I have recently been sent a booster which is OK, but doesn't seem to have fixed the issue. Thx

Re: Wifi issues

Lisa-P1987 — Fri, 14 Feb 2025 09:47:37 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Wifi issues

Addie15 — Sun, 16 Feb 2025 09:50:11 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.