topic Re: Sky hub max LED red upon setup. in Broadband

Sky hub max LED red upon setup.

JackEboy125 — Mon, 18 Nov 2024 10:50:50 GMT

I got a text this morning signalling that my WiFi had been activated, so I setup the hub and the light is solid red. When I go to the service checker its telling me the hub is not connected even though it clearly is. Any help would be greatly appreciated 👍.

Re: Sky hub max LED red upon setup.

Chrisee — Mon, 18 Nov 2024 13:23:05 GMT

@JackEboy125 the red light means the hub is not connected but this is not unusual as the text often comes through several hours before the activation is complste. The work is done by Openreach and can happen anytime up until midnight. If your hub is not connected by tomorrow call Sky but it is pointless calling before then as Openreach report overnight if there are snags.

Re: Sky hub max LED red upon setup.

JackEboy125 — Mon, 18 Nov 2024 13:54:18 GMT

Thanks for the info, much appreciated. Will see what happens by tonight.

Re: Sky hub max LED red upon setup.

Manu16 — Fri, 14 Feb 2025 09:32:35 GMT

Hi.

I have the same problem. Received the text that it will be ready on the 13/02/2025. It is the 14/02/2025 kept it plugged in overnight. This morning was the same solid red nothing happened. Same message on the sky app.