Wifi

CherylPickard — Fri, 14 Feb 2025 09:25:09 GMT

My wi-fi has gone down again I spoke to an agent approx 30 minutes ago who is also calling me tomorrow between 8 and 9am, I believe it is to do with open reach. I work from home and need this sorting ASAP please.

Re: Wifi

Daniel0210 — Fri, 14 Feb 2025 10:00:02 GMT

@CherylPickard

Sky pass any faults on to Openreach to investigate and fix. For any customers working from home remember that Sky Broadband is a domestic service so you don’t receive any extra or quicker support.

In the UK two WORKING days is the service level agreement between ISP’s and Openreach for fixing a fault.

The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day). There is no equivalent scheme in place for customers in the Republic of Ireland.

topic Wifi in Broadband

Wifi

Re: Wifi