Broadband issue signed

Catherinesmith8 — Fri, 14 Feb 2025 08:52:10 GMT

The broadband /wifi drops often. Both my husband and I work from home but continually have issues when online meetings with the signal being poor and dropping off.

we have to reboot our router and sky tv at least once a day as the signal contsantly drops.

the service is not consistent or good enough.

Re: Broadband issue signed

Daniel0210 — Fri, 14 Feb 2025 09:56:43 GMT

If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).

In addition~

▪️This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

▪️ For any customers working from home remember that Sky Broadband is a domestic service so you don’t receive any extra or quicker support.

topic Broadband issue signed in Broadband

Broadband issue signed

Re: Broadband issue signed