topic Re: WiFi not working in Broadband

WiFi not working

Greeny1970 — Thu, 13 Feb 2025 19:15:56 GMT

Run test through your site which says there's no issue but still not working

Re: WiFi not working

caesarome — Thu, 13 Feb 2025 19:26:36 GMT

@Greeny1970

Are all the lights lit up on your hub ?

Re: WiFi not working

DerviliA — Thu, 13 Feb 2025 19:28:05 GMT

We have the same today. All lights green. Service desk were no help, nearly 2 hrs on the phone. Any suggestions anyone ?

Re: WiFi not working

Kahr92x — Thu, 13 Feb 2025 19:36:09 GMT

Mine has gone down too

.must be on sky side.

Re: WiFi not working

DerviliA — Thu, 13 Feb 2025 19:56:09 GMT

Do Sky reply to these messages at all?

Re: WiFi not working

caesarome — Thu, 13 Feb 2025 20:06:00 GMT

@DerviliA wrote:

Do Sky reply to these messages at all?

This is a customer helps customer forum so the first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is if no help give Sky a call to report it to them.

Re: WiFi not working

DerviliA — Fri, 14 Feb 2025 19:19:22 GMT

Thanks for the replies. We've had all green lights the last two days and run several tests and still not working. Finally Skyrim's us today that it will be another 48hrs before it's fixed, apparently some thing called syncing issues.....whatever that means

Re: WiFi not working

DerviliA — Thu, 27 Feb 2025 19:56:53 GMT

2 weeks later and still no broadband working. I've had to restructure my working hours, childminding etc because I can't work from home - sky have not been helpful and they said they'll contact when it's fixed! A joke!!!!