topic My Name is Sean I have a sky account I want to talk to sombody in customer care in Broadband

My Name is Sean I have a sky account I want to talk to sombody in customer care

Sean139 — Thu, 13 Feb 2025 14:44:03 GMT

Will you send me an email please

Re: My Name is Sean I have a sky account I want to talk to sombody in customer care

Daniel0210 — Thu, 13 Feb 2025 14:46:31 GMT

Sky don't use email for general communication.

To call Sky dial 150 (free) from your Sky Talk landline or a Sky mobile or alternatively use the following link
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number.

The posting of full phone numbers isn’t permitted on the forum.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Re: My Name is Sean I have a sky account I want to talk to sombody in customer care

GD1 — Thu, 13 Feb 2025 14:46:59 GMT

@Sean139 No one can or will contact you on the back of a community post from an unlinked account.

If you want to speak to Sky you will need to call.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.