topic Re: New hub delivered still no Internet in Broadband

New hub delivered still no Internet

Stacey96 — Wed, 12 Feb 2025 22:35:05 GMT

I received a new hub today due to engineer stating I required a new one and I still have no Internet. Have followed troubleshooting and still no luck. Any help would be appreciated!

Re: New hub delivered still no Internet

Addie15 — Thu, 13 Feb 2025 11:06:28 GMT

Hi there, @Stacey96. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: New hub delivered still no Internet

Addie15 — Sat, 15 Feb 2025 11:08:48 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.