Sky Hub Not Received

LSfarm — Thu, 13 Feb 2025 10:39:59 GMT

I recently signed up to Sky broadband and the hub was sent out in January, but I am yet to receive it. Looks like it is stuck with Royal Mail somewhere - the tracking info hasn't been updated since 1 February. I am none the wiser about where the hub is and have had no joy getting hold of Sky.

Any suggestions on how to resolve this. Fed up now with no wifi.

Thanks.

Re: Sky Hub Not Received

Daniel0210 — Thu, 13 Feb 2025 11:45:25 GMT

@LSfarm

Why have you had no joy contacting Sky?

To call Sky dial 150 (free) from a Sky mobile or alternatively use the following link
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number.

The posting of full phone numbers isn’t permitted on the forum.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

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Sky Hub Not Received

Re: Sky Hub Not Received