https://helpforum.sky.com/t5/Broadband/MacBook-Problems-connecting-application/m-p/4909857#M466630 <P>iHi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> Thu, 13 Feb 2025 10:23:47 GMT Lisa-P1987 2025-02-13T10:23:47Z https://helpforum.sky.com/t5/Broadband/MacBook-Problems-connecting-application/m-p/4908831#M466374 <P>I've purchased a new Macbook Air and Sky Go won't work on this one (it has worked on my previous one). &nbsp;I get the error message&nbsp;"CONNECTING YOUR APPLICATION We're having problems connecting you. &nbsp;Please try again (001)"</P><P>&nbsp;</P><P>I have followed advice I've seen on other discussions, in that I've updated the operating system (now macOS Sequoia 15.3.1), I allowed access to my networks when the prompt came up, and I have uninstalled SkyGo and reinstalled several times (including restarting the laptop in between) - but none of this has worked and I still get the same error, &nbsp;</P><P>&nbsp;</P><P>Further advice would be appreciated.</P> Wed, 12 Feb 2025 11:12:46 GMT https://helpforum.sky.com/t5/Broadband/MacBook-Problems-connecting-application/m-p/4908831#M466374 thegrain 2025-02-12T11:12:46Z https://helpforum.sky.com/t5/Broadband/MacBook-Problems-connecting-application/m-p/4909857#M466630 <P>iHi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> Thu, 13 Feb 2025 10:23:47 GMT https://helpforum.sky.com/t5/Broadband/MacBook-Problems-connecting-application/m-p/4909857#M466630 Lisa-P1987 2025-02-13T10:23:47Z https://helpforum.sky.com/t5/Broadband/MacBook-Problems-connecting-application/m-p/4911779#M467169 <P>Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.</P> Sat, 15 Feb 2025 10:38:47 GMT https://helpforum.sky.com/t5/Broadband/MacBook-Problems-connecting-application/m-p/4911779#M467169 Addie15 2025-02-15T10:38:47Z https://helpforum.sky.com/t5/Broadband/MacBook-Problems-connecting-application/m-p/4911933#M467202 <P>Please can you re-escalate as I couldn't find the chat function</P> Sat, 15 Feb 2025 12:54:54 GMT https://helpforum.sky.com/t5/Broadband/MacBook-Problems-connecting-application/m-p/4911933#M467202 thegrain 2025-02-15T12:54:54Z https://helpforum.sky.com/t5/Broadband/MacBook-Problems-connecting-application/m-p/4912046#M467228 <P>Hi there thegrain , I’ve re-escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> Sat, 15 Feb 2025 14:19:26 GMT https://helpforum.sky.com/t5/Broadband/MacBook-Problems-connecting-application/m-p/4912046#M467228 Greenfingers001 2025-02-15T14:19:26Z