Sky Max Hub - Zscaler issues

Rawz1 — Thu, 13 Feb 2025 10:05:33 GMT

Good Morning,

I switched to Sky Fibre with the Sky Max Hub last year.

Ever since the switch I have had major issues with my work laptop through which I have to connect through a zscaler tunnel.

This causes multiple issues loading sites through the tunnel, my work IT have investigated and they believe the issue is with the fibre provider (Sky).

I did not have any of these issues with previous supplier on the same laptop using the same zscaler tunnel.

I have looked over previous cases and tried all troubleshooting steps (such as Enabling UPnP - it has been enabled the whole time).

Is there anything else that can be done to resolve this issue?

Many thanks,

Re: Sky Max Hub - Zscaler issues

Rawz1 — Thu, 13 Feb 2025 13:41:08 GMT

I have since found this post https://helpforum.sky.com/t5/Broadband/Having-problems-with-a-3rd-party-VPN-and-have-a-Hub-6/td-p/4828185 and requested a change.

Unsure if this is the same issue.

It appears to be the MAP-T setting that needs disabling, as having MAP-T on 1:1 ratio on the Max Hub does not resolve the issue, it has to be changed from the Sky side.

Hoping the request gets fulfilled and resolves the issue.

topic Sky Max Hub - Zscaler issues in Broadband

Sky Max Hub - Zscaler issues

Re: Sky Max Hub - Zscaler issues