The internet connection led is off

Irem3 — Wed, 12 Feb 2025 20:22:51 GMT

Hello, a couple of days ago, I noticed that my phone couldn't connect to the Wi-Fi. The Internet LED on my Sky Hub is off, and none of the devices in my home can connect to the Wi-Fi. The devices can see the Wi-Fi and it has a good signal, but they can't connect. There's an exclamation mark on the Wi-Fi symbol, and when I try to connect, Sky's connection diagnosis page appears, stating "Not quite connected" and offering options to fix the problem, but none of them work. I've followed all the steps, unplugged everything, and reset the hub several times, but nothing seems to help. The Sky App keeps saying everything is fine, but the Internet LED light on the hub remains off, and I can't connect to the Wi-Fi with any device. Can someone assist me or provide a contact number where I can speak to a person instead of an automated system? Thank you in advance for your help.

Re: The internet connection led is off

Tom-W19 — Thu, 13 Feb 2025 09:33:10 GMT

Hi @Irem3

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

topic Re: The internet connection led is off in Broadband

The internet connection led is off

Re: The internet connection led is off