topic Re: Red PON light in Broadband

Red PON light

MDowejko — Thu, 13 Feb 2025 07:49:16 GMT

Just come down this morning and noticed the Pon light on my ONT is Red. Broadband/streaming services not working etc. I've tried to use the vitrual assistant but just end up going around in circles doing tests etc. How can I notify sky that there is an issue? Thank you.

Re: Red PON light

mae-3 — Thu, 13 Feb 2025 08:02:52 GMT

@MDowejko

Fibre may be damaged one needs to call Sky to get it fixed by BT Openreach.

Re: Red PON light

MDowejko — Thu, 13 Feb 2025 12:47:27 GMT

Thanks, I called them, and all I got is automated issue "we know of the broadband problem, and are working hard to resolve it, will provide an update vie text message"....

And then you get option to recieve or opt our from it....that is all, doesnt provide an estimated completion date nor possibility to talk to an actual human, just disconnects....

Re: Red PON light

Chrisee — Thu, 13 Feb 2025 13:14:40 GMT

@MDowejko thst is because Openreach have not given Sky an estimated fix time. Sky can only tell you what thry know.

Re: Red PON light

mae-3 — Mon, 17 Feb 2025 12:09:51 GMT

Unfortunately, there is a six-week estimate for BT Openreach to run a new fibre.