topic Re: Internet connection dropping in Broadband

Internet connection dropping

Mike567 — Wed, 12 Feb 2025 21:07:24 GMT

Hi there, I'm experiencing my internet constantly dropping lately. Sometimes it kicks back in, other times it requires resetting the router. I've had the router for quite some time so not sure if this is the issue. Are you able to fix this remotely? Every time I do a connection test it suggests everything is working but I can assure you it's not. Many thanks, Mike

Re: Internet connection dropping

caesarome — Wed, 12 Feb 2025 22:10:24 GMT

@Mike567

As this is a customer helps customer forum and the broadband line test has picked anything up you will have to call Sky about this.

Re: Internet connection dropping

Clare101 — Wed, 12 Feb 2025 22:18:01 GMT

My Internet connection keeps dropping too. I done the testing, it says it all work fine. Wonder if there is an outrage in the area?

Re: Internet connection dropping

Farzan — Wed, 12 Feb 2025 22:18:10 GMT

I am also facing same issue past three days dont know what to do

Re: Internet connection dropping

Farzan — Wed, 12 Feb 2025 22:22:22 GMT

I have callled them i. Done all what they said but still its droping and coming back and going this makes head ache !!!!

Re: Internet connection dropping

Slh87 — Thu, 13 Feb 2025 01:43:26 GMT

Mine has gone out this evening and won't come back up. We aren't alone by the looks of things.

Re: Internet connection dropping

bladerunner1025 — Thu, 13 Feb 2025 01:49:10 GMT

Have the same issue , anyone know if sky will get staff out ? I have no idea what happens