topic Re: NHS AOVPN issues in Broadband

NHS AOVPN issues

Leviathan666 — Wed, 12 Feb 2025 20:53:27 GMT

Sky ROUTER MODEL ER115/ FIRMWARE 4.13.0704.R

Issue with AOVPN connection failing intermittently throughout day, mostly after 16:30, although sometimes as early as 09:00. Have read solutions to other peoples questions on the same topic item and main comeback advice telling them to check UPnP setting is on which it is.

NHS IT depo is basically useless, mostly show us how to request new certificate which doesn't work, then told some workers it's the Primary care system which is messing it up. Wondering if anything besides checking the UPnP is on can be done from SKYs end being as we're paying over £100 a month and there are litterally thousands of UK NHS workers who are trying to do their job from home on SKYs broadband..Thanks.

Re: NHS AOVPN issues

TimmyBGood — Wed, 12 Feb 2025 20:58:53 GMT

@Leviathan666 wrote:

Have read solutions to other peoples questions on the same topic item and main comeback advice telling them to check UPnP setting is on which it is.

Important to note that's a suggested solution specific to the Max Hub, not a Q Hub (because it's actually related to Map-T IPv4 address sharing which is only found on circuits with a Max Hub as the router)

Re: NHS AOVPN issues

Leviathan666 — Wed, 12 Feb 2025 21:06:30 GMT

Ours is neither the Max hub or Q hub.

Re: NHS AOVPN issues

TimmyBGood — Wed, 12 Feb 2025 21:25:44 GMT

@Leviathan666 wrote:

Sky ROUTER MODEL ER115/ FIRMWARE 4.13.0704.R

The ER110 and ER115 models are both a 'Q Hub': the latter is a hardware revision of the original 2015 release with the power supply changed to an external transformer.

Re: NHS AOVPN issues

Leviathan666 — Wed, 12 Feb 2025 22:30:24 GMT

Any answers that are actually useful to the problem anyone? There must be thousands of us with the same issue....

Re: NHS AOVPN issues

Leviathan666 — Thu, 13 Feb 2025 15:04:47 GMT

I've found this site "https://learn.microsoft.com/en-us/troubleshoot/windows-server/networking/troubleshoot-remote-access-vpn-and-aovpn-guidance#troubleshoot-aovpn-issues" which is quite useful. Also has a virtual assistant on there which tries to diagnose your issue in real time when you're having it.

Re: NHS AOVPN issues

Chrisee — Thu, 13 Feb 2025 15:35:01 GMT

@Leviathan666 wrote:

Any answers that are actually useful to the problem anyone? There must be thousands of us with the same issue....

Doesnt look like you are right thst this is a general problem which implies there could be an issue with your connection. VPN connections that drop can be caused by noise on the line or poor WiFi signal in your home. If you post your hub's connection stats it maybe possible to be more specific see Sky Hub statistics

Re: NHS AOVPN issues

Leviathan666 — Sun, 16 Feb 2025 13:48:52 GMT

@Chrisee wrote:
Doesnt look like you are right thst this is a general problem which implies there could be an issue with your connection. VPN connections that drop can be caused by noise on the line or poor WiFi signal in your home. If you post your hub's connection stats it maybe possible to be more specific see Sky Hub statistics

Actually I am right, we know at least 20 other NHS staff working remotely, all on SKY with EXACTLY the same issue. There's nothing wrong with either our WiFi, hub or connection according to bt openreach. Maybe just don't answer unless you've actually got a helpful answer and don't just answer for answering sake it's not helpful.