WiFi connection dropping out

Welbz — Wed, 12 Feb 2025 13:39:16 GMT

WiFi drops out and then reconnects constantly, two orange lights come on on the router box. Have turned off and reset but happens continuously, have tried the checker thing online but states everything is ok!

Re: WiFi connection dropping out

Daniel0210 — Wed, 12 Feb 2025 13:43:10 GMT

@Welbz
If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).

In addition~

▪️ Any engineer visit that’s required is still likely to be delayed due to the disruption from the recent storms.

▪️ This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

▪️ For any customers working from home remember that Sky Broadband is a domestic service so you don’t receive any extra or quicker support.

topic WiFi connection dropping out in Broadband

WiFi connection dropping out

Re: WiFi connection dropping out