topic Re: Teams Call Dropping in Broadband

Teams Call Dropping

CPriceFHenry — Wed, 12 Feb 2025 11:31:48 GMT

Hi,

We're currently having an issue with our Wi-Fi. We've noticed that our calls on Microsoft Teams keeps dropping on different devices.

I've ran a speed test and the speed appears to be okay. I have tried restarting the router but the Teams Calls continue to drop.

It's currently interrupting our work. We don't have this issue with Teams when connected to the office. It seems to point to our WiFi at home.

Due to no contact number for Sky support and unfortunately not part of the 90% of costumers that can resolve their issue by reading online guides (lol)

Is there other suggestions on how we can resolve this?

Re: Teams Call Dropping

Daniel0210 — Wed, 12 Feb 2025 11:38:42 GMT

@CPriceFHenry wrote:
Due to no contact number for Sky support

@CPriceFHenry
To call Sky dial 150 (free) from your Sky Talk landline or a Sky mobile or alternatively use the following link
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number.

The posting of full phone numbers isn’t permitted on the forum.

Any calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

For any customers working from home remember that Sky Broadband is a domestic service so you don’t receive any extra or quicker support.

Re: Teams Call Dropping

CPriceFHenry — Wed, 12 Feb 2025 11:39:40 GMT

Thanks! I'll have a look!