https://helpforum.sky.com/t5/Broadband/WiFi-dropping-TV-lagging/m-p/4908781#M466361 <P>We've recently had Sky installed activated 4th Feb - WiFi is never at full bars, download speed is bad and tv lagging. Can't watch films or YouTube videos without buffering and out of sync speed.</P><P>videos aren't loading on phone, WiFi drops and then results to using 5G and then WiFi kicks back in. Have attempted all the route checker, service checker. But because it drops in and out it doesn't show any fault. Used the automated sky call service which the result was something is wrong with your connecting but doesn't signpost me to talk to anyone. Please help - thank you.</P> Wed, 12 Feb 2025 10:34:08 GMT Imogen050 2025-02-12T10:34:08Z https://helpforum.sky.com/t5/Broadband/WiFi-dropping-TV-lagging/m-p/4908781#M466361 <P>We've recently had Sky installed activated 4th Feb - WiFi is never at full bars, download speed is bad and tv lagging. Can't watch films or YouTube videos without buffering and out of sync speed.</P><P>videos aren't loading on phone, WiFi drops and then results to using 5G and then WiFi kicks back in. Have attempted all the route checker, service checker. But because it drops in and out it doesn't show any fault. Used the automated sky call service which the result was something is wrong with your connecting but doesn't signpost me to talk to anyone. Please help - thank you.</P> Wed, 12 Feb 2025 10:34:08 GMT https://helpforum.sky.com/t5/Broadband/WiFi-dropping-TV-lagging/m-p/4908781#M466361 Imogen050 2025-02-12T10:34:08Z https://helpforum.sky.com/t5/Broadband/WiFi-dropping-TV-lagging/m-p/4908910#M466383 <P>Hi my phone struggles to get 4g mobile data &nbsp;so your not supplying any service for me and Iam paying a lot&nbsp;</P> Wed, 12 Feb 2025 11:55:12 GMT https://helpforum.sky.com/t5/Broadband/WiFi-dropping-TV-lagging/m-p/4908910#M466383 Donna164 2025-02-12T11:55:12Z