topic Re: Intermittently Slow Connection in Broadband

Intermittently Slow Connection

RHill1 — Fri, 07 Feb 2025 18:25:33 GMT

Been having issues on and off with slow connection, mostly on mobile devices. Can go one second being absolutely fine, to then taking forever to load a webpage. Connection to Smart TV always seems to be unaffected. Going to fast.com speed seems to vary, can start of very slow in teens then sometimes pick up to 50.

Routers stats attached.

Re: Intermittently Slow Connection

Greenfingers001 — Sat, 08 Feb 2025 09:30:18 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Intermittently Slow Connection

Tom-W19 — Wed, 12 Feb 2025 09:18:55 GMT

Hi there

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.