https://helpforum.sky.com/t5/Broadband/Wi-Fi-off/m-p/4908616#M466326 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4328860">@Rachel173</a>&nbsp;if the internet light isoff the hub has no connection to the exchange. Run the Service Checker in the My Sky app over a mobile connection as that will tell you if Sky are aware of a fault affecting your service. If thry aren't call them and report the issue.</P> Wed, 12 Feb 2025 08:06:45 GMT Chrisee 2025-02-12T08:06:45Z https://helpforum.sky.com/t5/Broadband/Wi-Fi-off/m-p/4908604#M466325 <P>Hello,</P><P><BR />My WiFi is not working. Lights on are: power and WiFi. Lights off are internet and voice light is amber.&nbsp;<BR /><BR /></P><P>Thank you,</P><P>Rachel</P> Wed, 12 Feb 2025 07:54:00 GMT https://helpforum.sky.com/t5/Broadband/Wi-Fi-off/m-p/4908604#M466325 Rachel173 2025-02-12T07:54:00Z https://helpforum.sky.com/t5/Broadband/Wi-Fi-off/m-p/4908616#M466326 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4328860">@Rachel173</a>&nbsp;if the internet light isoff the hub has no connection to the exchange. Run the Service Checker in the My Sky app over a mobile connection as that will tell you if Sky are aware of a fault affecting your service. If thry aren't call them and report the issue.</P> Wed, 12 Feb 2025 08:06:45 GMT https://helpforum.sky.com/t5/Broadband/Wi-Fi-off/m-p/4908616#M466326 Chrisee 2025-02-12T08:06:45Z