topic Unable to receive calls via Xelion for work in Broadband

Unable to receive calls via Xelion for work

Webb43 — Tue, 11 Feb 2025 23:23:38 GMT

I currently work from home and my employer uses Xelion for the office line and internal calls. This software works when I am in the office, however, it does not work at home and I have been informed by the IT maanager that it is down to my internet provider. Please could you let me know if it is possible for myself to update the settings or if I need to speak to someone at Sky regarding this for them to fix the issue. Help would be appreciated as this is hindering my work.

Re: Unable to receive calls via Xelion for work

Lisa-P1987 — Wed, 12 Feb 2025 12:00:52 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Unable to receive calls via Xelion for work

Lisa-P1987 — Fri, 14 Feb 2025 12:33:16 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks