topic Re: Sky max hub software fault in Broadband

Sky max hub software fault

G-sky-customer — Tue, 11 Feb 2025 18:40:55 GMT

Since upgrading to full fibre I had found that the WiFi in the house wasn't as good as it was with broadband, upgraded to sky max hub with max pod to obtain a better connection throughout the house but when I try to set up the max hub so I can access the disable network settings it will not get past the set up stage and I am unable to change any settings. The WiFi is still poor in 90% of the house, getting 200kbps on certain devices, my phone says 120mbps but when I start a download to test the speed it is no more than 5mbps at best Could this be a hardware fault or something I'm potentially doing wrong? I have tried to set up the box 6 separate times moving it around the room best I can since it's connected to the PON box Might be worth calling sky direct but their app suggested here first incase anyone has had a similar issue? Thanks.

Re: Sky max hub software fault

FLC — Tue, 11 Feb 2025 19:21:00 GMT

Do you still have the old Hub? If you do & it's an SR203, you could try that & see if there's any improvement. But it won't work with the Pod.

Re: Sky max hub software fault

Doc5907 — Tue, 11 Feb 2025 19:39:51 GMT

@G-sky-customer wrote:
Since upgrading to full fibre I had found that the WiFi in the house wasn't as good as it was with broadband, upgraded to sky max hub with max pod to obtain a better connection throughout the house but when I try to set up the max hub so I can access the disable network settings it will not get past the set up stage and I am unable to change any settings. The WiFi is still poor in 90% of the house, getting 200kbps on certain devices, my phone says 120mbps but when I start a download to test the speed it is no more than 5mbps at best Could this be a hardware fault or something I'm potentially doing wrong? I have tried to set up the box 6 separate times moving it around the room best I can since it's connected to the PON box Might be worth calling sky direct but their app suggested here first incase anyone has had a similar issue? Thanks.

@G-sky-customer definitely think you should give Sky a call so they can investigate the issue. There have been some issues with new users setting up sky max which needs investigating.