https://helpforum.sky.com/t5/Broadband/Incomplete-fibre-install/m-p/4908280#M466249 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4014611">@N7Dave</a>&nbsp;</P> <P>If they only came today I would give it a day or so to let Sky update the systems with the record of your visit today. Then see if there is an update</P> Tue, 11 Feb 2025 19:14:13 GMT jamesn123 2025-02-11T19:14:13Z https://helpforum.sky.com/t5/Broadband/Incomplete-fibre-install/m-p/4908159#M466228 <P>Hello,</P><P>A sky engineer came to my address earlier to carry out the 2nd stage of fttp installation interior connection to the grey box outside.&nbsp;</P><P>However once everything was in place the PON light was flashing green and following a phonecall to one of his support contacts they mentioned needing an N11 engineer. Apparently there is something wrong on the pole outside but im non the wiser.</P><P>The sky engineer said openteach would have to come out to rectify the issue, but I can't see any updates on my orders in the my sky app. Is this something that is booked and addressed automatically or do I need to contact someone? Luckily our old basic&nbsp; service seems to still be live but i don't want to be without Internet so I'm a little worried there's been no updates.</P><P>&nbsp;</P><P>Thanks in advance for the help&nbsp;</P><P>&nbsp;</P><P>Dave B</P> Tue, 11 Feb 2025 17:47:03 GMT https://helpforum.sky.com/t5/Broadband/Incomplete-fibre-install/m-p/4908159#M466228 N7Dave 2025-02-11T17:47:03Z https://helpforum.sky.com/t5/Broadband/Incomplete-fibre-install/m-p/4908280#M466249 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4014611">@N7Dave</a>&nbsp;</P> <P>If they only came today I would give it a day or so to let Sky update the systems with the record of your visit today. Then see if there is an update</P> Tue, 11 Feb 2025 19:14:13 GMT https://helpforum.sky.com/t5/Broadband/Incomplete-fibre-install/m-p/4908280#M466249 jamesn123 2025-02-11T19:14:13Z