topic Re: Switching broadband in Broadband

Switching broadband

Aisha12 — Tue, 11 Feb 2025 14:51:07 GMT

Hi I'm planning on switching my broadband I am currently with sky and I am wanting to switch to another broadband. Do I need to tell sky that I am wanting to cancel and switch ?? Or can I just switch broadband and everything is done behind scene by the companies?

also I am unable to call to say I would like to cancel as I do have a speech problem which makes it extremely difficult to speak over the phone. Is there no alternative to cancel ? Maybe through email or live chat ?

any help would be great

Aisha

Re: Switching broadband

GD1 — Tue, 11 Feb 2025 14:55:49 GMT

@Aisha12 You don't need to tell Sky anything just ask your new supplier to switch you, as long as you're not in a minimum term you should be able to switch without any issue.

Re: Switching broadband

Daniel0210 — Tue, 11 Feb 2025 14:58:07 GMT

@Aisha12
If you’re moving to another ISP you could use the One Touch Switching system which is explained in this link
https://www.uswitch.com/broadband/guides/one-touch-switch/

If you are cancelling Broadband/Talk altogether you need to contact Sky and give the required notice of 14 days. Remember that if you are still in a discounted 18/24 months deal Sky could impose cancellation charges.

Return packaging for any equipment Sky expect back will be sent out to you near the end of any notice period. Remember to keep any proof of posting indefinitely.

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If you still have other Sky services other than Broadband/Talk it may be worth registering with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team other than phoning so have a look here… ~

https://www.skyaccessibility.sky/

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

https://www.sky.com/help/articles/third-party-assistance