topic Re: Keep losing Broadband signal in Broadband

Keep losing Broadband signal

MartinWD — Tue, 11 Feb 2025 13:20:10 GMT

My Broadband keeps dropping and reconnecting. The standard tests indicate there is a problem and my speeds are very low (24bps). I suspect my original router, nearly 9 years old is faulty. How do I get through to Sky to ask for a replacement router/hub?

Re: Keep losing Broadband signal

jamesn123 — Tue, 11 Feb 2025 13:56:53 GMT

Hi @MartinWD

Ive escalated your post to Sky, look out for a message on the forum.

Re: Keep losing Broadband signal

MartinWD — Thu, 13 Feb 2025 08:42:03 GMT

I am pleased my query has been escalated up to Sky, thank you. I look forward to hearing from them so I can rectify the problem.

Re: Keep losing Broadband signal

jamesn123 — Fri, 14 Feb 2025 15:27:45 GMT

@MartinWD

Keep an eye on the forum they should pop up with a chat bubble

Re: Keep losing Broadband signal

Tom-W19 — Fri, 14 Feb 2025 15:35:59 GMT

Thanks for escalating. We've sent an invite to @MartinWD.

Re: Keep losing Broadband signal

MartinWD — Tue, 18 Feb 2025 10:28:15 GMT

Good Morning to Jamesn123 - Just a short note to say thanks very much for esclating my earlier post to Sky. As you know they made contact and after a lengthy dialogue via the chat system, they have agreed to send me a new router which should be arriving later this morning. Your help in getting to the right people is very much appreciated.

Martin WD

Re: Keep losing Broadband signal

jamesn123 — Tue, 18 Feb 2025 12:00:02 GMT

Good to hear @MartinWD

Thanks for letting us know its nice to get some feedback and positivity sometimes 🙂