https://helpforum.sky.com/t5/Broadband/Wifi/m-p/4907791#M466134 <P>Hi, do I need to send my old router back?</P><P>&nbsp;</P><P>also my WiFi keeps dropping out and I lose connection when working at home. It's happening all the time. What is going on? Tho never happened with my old router.&nbsp;</P> Tue, 11 Feb 2025 13:20:25 GMT John487 2025-02-11T13:20:25Z https://helpforum.sky.com/t5/Broadband/Wifi/m-p/4907791#M466134 <P>Hi, do I need to send my old router back?</P><P>&nbsp;</P><P>also my WiFi keeps dropping out and I lose connection when working at home. It's happening all the time. What is going on? Tho never happened with my old router.&nbsp;</P> Tue, 11 Feb 2025 13:20:25 GMT https://helpforum.sky.com/t5/Broadband/Wifi/m-p/4907791#M466134 John487 2025-02-11T13:20:25Z https://helpforum.sky.com/t5/Broadband/Wifi/m-p/4907842#M466145 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4328237">@John487</a>&nbsp;</P> <P>Possibly so this link will help you to return it:</P> <P><BR /><A href="https://www.sky.com/help/articles/return-tv-broadband" target="_blank">https://www.sky.com/help/articles/return-tv-broadband</A></P> <P><BR />Add a note inside with your account number and a list of equipment you have included.<BR />Make sure you get and keep proof of posting when sending this off</P> Tue, 11 Feb 2025 13:55:56 GMT https://helpforum.sky.com/t5/Broadband/Wifi/m-p/4907842#M466145 caesarome 2025-02-11T13:55:56Z