topic Internet periodically dropping in Broadband

Internet periodically dropping

dazjstuart — Tue, 11 Feb 2025 13:20:29 GMT

Hi,

Got Sky fibre broadband 150 in December, for the most part it is working fine and the speed is decent but it seems to randomly drop internet connection. For example when browsing the internet it will randomly not load web pages for a few mins then it comes back again, its really annoying.

Connection to the wifi is fine it seems to loose internet. Any speed or connection check comes back fine. Its also fine for streaming (have Sky TV with multiroom that uses the wifi) but I think because streams load and buffer in advance then periodic drop outs in the connection dont affect it.

My connection is the openreach fibre box on the wall which is connected to the sky hub, I then have my Sky Q box and 2 x Sky Q mini boxes which apparently also work as wifi boosters. Wifi coverage is pretty good throughout the house with only the very extremities being a bit dodgy sometimes but like I say I dont think its a wifi network or coverage issue (it does still does it if I am in the same room as the router) its the connection to the internet that seems to drop out.

Re: Internet periodically dropping

Tom-W19 — Wed, 12 Feb 2025 08:47:02 GMT

Hi @dazjstuart

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Internet periodically dropping

Addie15 — Sun, 16 Feb 2025 09:27:46 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.