topic Discuss Broadband in Broadband

Discuss Broadband

SimonCarter — Tue, 11 Feb 2025 13:16:05 GMT

I need to dicuss my bill

Re: Discuss Broadband

daveNOS — Tue, 11 Feb 2025 13:43:43 GMT

@SimonCarter You will need to call Sky, the forum is customer to customer support and the few Sky staff here will be unalbe to assist you.

Re: Discuss Broadband

Guggu — Wed, 10 Sep 2025 21:00:28 GMT

Time speed of the broadband promised and the speed we are using is totally deceiving . I would like a full refund of all the months we have started using it or send your engineers to sort it out

Re: Discuss Broadband

GD1 — Wed, 10 Sep 2025 21:16:33 GMT

@Guggu wrote:

Time speed of the broadband promised and the speed we are using is totally deceiving . I would like a full refund of all the months we have started using it or send your engineers to sort it out

A full refund won't be given for any issues as you seem to think.

It certainly can't happen on back of a community post from an unlinked community login.

Have you contacted Sky about these issues if not Sky can't know, an engineer won't be sent either as no on at Sky knows who you are.

Re: Discuss Broadband

TimmyBGood — Wed, 10 Sep 2025 21:27:26 GMT

@Guggu

https://www.sky.com/help/articles/sky-broadband-speed-guarantee