topic Re: Not received equipment for tv and broadband in Broadband

Not received equipment for tv and broadband

Andrew1101 — Sat, 08 Feb 2025 17:11:39 GMT

Sky went active on the 5th still not received my equipment was assured it would be here Friday spoke to live chat Wednesday who have said there is nothing they can do system won't let them send me the equipment that I need to use there services so I'm at a complete loss on what an earth to do can't get through on phone and now live chat will not let me speak to a human

Re: Not received equipment for tv and broadband

Chrisee — Sat, 08 Feb 2025 18:49:27 GMT

@Andrew1101 you need to speak to Sky soI am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

The team are definitely human!

Re: Not received equipment for tv and broadband

Greenfingers001 — Sun, 09 Feb 2025 09:52:26 GMT

Thanks for escalating this. We’ve sent @Andrew1101 an invite to chat.

Re: Not received equipment for tv and broadband

Lisa-P1987 — Tue, 11 Feb 2025 11:02:32 GMT

We are still looking to help you Andrew1101 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Not received equipment for tv and broadband

Andrew1101 — Wed, 12 Feb 2025 21:17:34 GMT

Hi received my hub but it doesn't power on no lights at all

Re: Not received equipment for tv and broadband

Tom-W19 — Thu, 13 Feb 2025 09:39:56 GMT

Hi @Andrew1101

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Not received equipment for tv and broadband

Addie15 — Sat, 15 Feb 2025 10:09:26 GMT

Update-We are closing this session now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.