topic Re: Wi-Fi is really bad in Broadband

Wi-Fi is really bad

Rach19781 — Sat, 08 Feb 2025 11:42:32 GMT

The Wi-Fi keeps dropping out and it's so bad we can't even watch the fire stick or a reel on tiktok without it buffering. It's not acceptable. It's very poor service. Even the checker couldn't complete the checks because it couldn't find the Wi-Fi

Re: Wi-Fi is really bad

Greenfingers001 — Sun, 09 Feb 2025 09:40:13 GMT

Hi there, Rach19781 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Wi-Fi is really bad

Tom-W19 — Tue, 11 Feb 2025 09:47:23 GMT

Hi there

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.