topic Re: Unstable connection in Broadband

Unstable connection

Laura316 — Mon, 10 Feb 2025 13:00:05 GMT

The connection is generally poor and has been since I had sky broadband installed, and I often need to reset the router multiple times a day. Today my smart TV isn't able to stream anything from any platform as it says the Internet connection is unstable. I live in a very small open plan house, and there are no walls even between the router and the TV.

Re: Unstable connection

Greenfingers001 — Tue, 11 Feb 2025 08:49:02 GMT

Hi there @Laura316 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Unstable connection

Tom-W19 — Thu, 13 Feb 2025 09:28:23 GMT

Hi there

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.