Broadband Instal Delay

SAFCUsh — Mon, 10 Feb 2025 13:50:21 GMT

My broadband was due to be installed today. I had already been advised of a delay as openreach need to carry out cabling work to the property.

I was told I would be updated today and the update today was that I will be given another update next week.

I've tried calling, with no luck, to see if anyone can provide an update as to when open reach will complete the necessary cabling work.

The problem I will have is that the contract with my current provider (Virgin) ends next week and the broadband service from them will be disconnected.

We can't be without broadband for working purposes.

Does anyone have any suggestions please?

Thank you.

Re: Broadband Instal Delay

Greenfingers001 — Tue, 11 Feb 2025 08:46:40 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

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Broadband Instal Delay

Re: Broadband Instal Delay