topic Also no connection in Broadband

Also no connection

Moid — Mon, 10 Feb 2025 18:58:08 GMT

Tried all the steps to fix but still no connection for hours

Re: Also no connection

caesarome — Mon, 10 Feb 2025 19:34:43 GMT

@Moid

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is if no help give Sky a call to report it to them.

Re: Also no connection

Moid — Tue, 11 Feb 2025 15:54:43 GMT

The voice light is amber and internet light is off but all the testing says everything is connected and working. Nothing is connecting to the internet