topic Connection repeatedly lost in Broadband

Connection repeatedly lost

kop627 — Mon, 10 Feb 2025 15:03:33 GMT

None of our devices can connect to the Internet properly today. I ran the tests and it said it was slow and asked me to do all the usual unplugging and plugging in again. The diagnostic then said the problem was fixed, but it isn't. I've been through this several times and it just says it's okay now but anything we try to do it tells us the connection has been lost. It was fine yesterday. Is there anything else I can try?

Re: Connection repeatedly lost

Greenfingers001 — Tue, 11 Feb 2025 08:45:05 GMT

Hi there @kop627 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Connection repeatedly lost

Tom-W19 — Thu, 13 Feb 2025 09:29:12 GMT

Hi there

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.