topic Re: Broadband in Broadband

Broadband

Chrisdavids — Fri, 07 Feb 2025 16:45:12 GMT

Hello, I had sky broad max installed in Jan, I have given it a few weeks to see if the signal improves but I'm struggle to get connected in quite a fewnparts of the house. I am also seeing it drop in and out a lot and devices will disconnect quite often. The straight of signal is also really low. I've tested it on line and it is saying there isn't an issue with the broadband and connection but insidebthe house it really struggles

Re: Broadband

Greenfingers001 — Sat, 08 Feb 2025 09:18:35 GMT

Hi there @Chrisdavids , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband

Lisa-P1987 — Mon, 10 Feb 2025 10:23:13 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Broadband

Chrisdavids — Mon, 10 Feb 2025 12:06:59 GMT

Hello, if possible I would still like support with this, my broadband hasn't improved since the message was posted

Re: Broadband

Lisa-P1987 — Mon, 10 Feb 2025 12:32:03 GMT

Hi there Chrisdavids , I’ve escalated your post again to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband

TheRishtons — Mon, 10 Feb 2025 12:50:48 GMT

Hi. Did you get anywhere with this please?

I am having exactly the same issue. My previous broad band provider was much more consistent and found the rest of the house.

Re: Broadband

Chrisdavids — Mon, 10 Feb 2025 13:31:36 GMT

Still no luck, was told sky max would improve connection and can manage multiple users but it's worse now than the previous broadband which was also with sky. I increased the speed as well. Struggle now getting a connection in quite a few rooms