topic Re: Awful signal in Broadband

Awful signal

O-Ehi — Sun, 09 Feb 2025 20:04:45 GMT

After about 6 calls to sky and 1 engineer, sky max has still given us horrible signal. Constant signal drops/dropouts and it's ridiculous. Very few devices in the house actually receive good signal but the rest either show up as poor or ok on the sky app

Re: Awful signal

Chrisee — Mon, 10 Feb 2025 07:22:45 GMT

@O-Ehi wifi signal levels are affted by the layout and type of construction in your home so if your house has solid walls or multiple levels that can mean a single hub cannot give good coverage. Sky sell an add-on called WiFi Max which can supply up,to 3 expander pods to give better coverage with a guarantee of 25Mb/s for full fibre customers in every room.

However in some homes including my own even that system doesnt really work that well so I bought my own 3 unit WiFi mesh system that I use in place of Sky's offering. It need not be complex to set up simply turn off the Sky hub's wifi connect the main unit by ethernet choise the Access Point option and plug in the satellites and use the systems app to optimise coverage. The third party wifi gives around 200Mb/s in every room on 3 levels.

Re: Awful signal

kim1970 — Tue, 18 Mar 2025 13:30:35 GMT

we have just joined the broadband, we got told many times they have to drill at FRONT of house, obviously, they have put the box back of the house & most furthest position away from our sitting room, such a crap signal now & out first bill is double & we can't use fone at all cos I'm back room, can't hear it!! I mean haway sky that's dirty!!!

Re: Awful signal

kim1970 — Tue, 18 Mar 2025 13:32:02 GMT

not at all

Re: Awful signal

kim1970 — Tue, 18 Mar 2025 13:32:48 GMT

what's the free fone number, 👍

Re: Awful signal

Daniel0210 — Tue, 18 Mar 2025 13:40:40 GMT

@kim1970 wrote:

what's the free fone number, 👍

@kim1970

There isn't a designated free phone number. To call Sky dial 150 (free) from a Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The posting of full phone numbers isn’t permitted on the forum.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Re: Awful signal

kim1970 — Tue, 18 Mar 2025 13:46:36 GMT

0333 numbers are costing money now, I wish I'd stayed with BT, sky is awful

Re: Awful signal

kim1970 — Tue, 18 Mar 2025 13:49:04 GMT

absolutely disgusting 🙋

Re: Awful signal

Daniel0210 — Tue, 18 Mar 2025 13:52:32 GMT

@kim1970

If you have Sky Broadband you have a Sky Talk landline (although you may not actually have a handset attached to it at the moment). Calls from that landline to Sky are free as stated earlier.

Re: Awful signal

kim1970 — Tue, 18 Mar 2025 13:54:23 GMT

if stay with ur team totally, in the glory lol

Re: Awful signal

Daniel0210 — Tue, 18 Mar 2025 13:56:09 GMT

@kim1970 wrote:

if stay with ur team totally, in the glory lol

@kim1970

That makes no sense… By the way, if you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services.