topic Re: Payment in Broadband

Payment

wayhesaxo — Sun, 09 Feb 2025 20:20:08 GMT

Hi good evening I check my bill and can see broadband price is £41 as I'm having trouble with my internet so do I get a discount or something pls

Re: Payment

caesarome — Sun, 09 Feb 2025 20:22:20 GMT

@wayhesaxo wrote:

as I'm having trouble with my internet so do I get a discount or something pls

You do not get a discount but depending on what your issue is you might qualify for compensation credit as per this:

https://www.sky.com/help/articles/auto-compensation

Re: Payment

GD1 — Sun, 09 Feb 2025 20:23:04 GMT

@wayhesaxo You're not talking to Sky via the community, have you reported these issues?

Re: Payment

wayhesaxo — Sun, 09 Feb 2025 20:25:24 GMT

What dose this cridet mean and how come my boardband is £41 this month so that mean I had trouble with my internet know for months and had engineer out and it's still playing up so please can u let me know what is the cridet for many thanks

Re: Payment

daveNOS — Sun, 09 Feb 2025 20:33:45 GMT

@wayhesaxo The automatic compensation scheme provides payment if your service has stopped working and it is not fully fixed after two full working days.

Re: Payment

wayhesaxo — Sun, 09 Feb 2025 20:35:22 GMT

Yes this is the second time I got the engineering out to fix as it keep going off line all the time

Re: Payment

Chrisee — Mon, 10 Feb 2025 07:14:32 GMT

@wayhesaxo there is no automatic credit for a dodgy line if you are disatisfied makecacformal complaint see How to make a Sky complaint | Sky Help | Sky.com

However if Sky cznnot get the line to operate properly they tend to offer to release you from contract rather than pay compensation. While that means you can move to another isp that will only help if theyvare not using the same Openreach line as if they do the issue moves sith you.

Re: Payment

wayhesaxo — Mon, 10 Feb 2025 09:16:58 GMT

Hi I have a engineer coming today do I need to be In as I need to change if they do my statement says I don't need to be in as the prom is outside many thanks