topic Broadband WiFi dropping in Broadband

Broadband WiFi dropping

Jay174 — Sun, 09 Feb 2025 12:34:02 GMT

WiFi via sky is dropping frequently. Already happened a dozen times this morning. Hun has been reset several times as well as micro filter being re sat in the wall socket. Service when up is fine but it's the frequency of drops. I think may have started last night as well circa 9-10pm.

Re: Broadband WiFi dropping

caesarome — Sun, 09 Feb 2025 13:20:55 GMT

@Jay174

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is if no help give Sky a call to report it to them.

Re: Broadband WiFi dropping

Jay174 — Mon, 10 Feb 2025 09:42:59 GMT

Thanks. That's the one I was using. Finally got through to a tech agent. He ran few tests and is sending an engineer out. seems to be localised issue and not line related at all. Most prob old router or config on it. That's what I'm guessing