https://helpforum.sky.com/t5/Broadband/Provided-password-incorrect/m-p/4905785#M465678 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1006014">@kelray</a>&nbsp;</P> <P>I found the lettering on the card that came with the new hub really difficult to read so wrote it down from where it was printed on the hub itself to make sure I had it down correctly.</P> Sun, 09 Feb 2025 12:15:52 GMT caesarome 2025-02-09T12:15:52Z https://helpforum.sky.com/t5/Broadband/Provided-password-incorrect/m-p/4905741#M465670 <P>Received new sky hub and the password provided on the back of the hub and the card is incorrect. I am definitely typing it as written (case sensitive) have tried to connect on several devices, pressed and held the reset button until lights flashed and also unplugged it before trying again. All devices say incorrect password.&nbsp;</P> Sun, 09 Feb 2025 11:34:51 GMT https://helpforum.sky.com/t5/Broadband/Provided-password-incorrect/m-p/4905741#M465670 kelray 2025-02-09T11:34:51Z https://helpforum.sky.com/t5/Broadband/Provided-password-incorrect/m-p/4905766#M465676 <P>Chances are that if a factory reset didn't solve the issue, you are misreading the password. Unfortunately Sky haven't been very clever with restricting the characters used, so a figure 0 or 1 can be easily confused with an uppercase O or lowercase L, etc.</P> Sun, 09 Feb 2025 11:49:21 GMT https://helpforum.sky.com/t5/Broadband/Provided-password-incorrect/m-p/4905766#M465676 FLC 2025-02-09T11:49:21Z https://helpforum.sky.com/t5/Broadband/Provided-password-incorrect/m-p/4905785#M465678 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1006014">@kelray</a>&nbsp;</P> <P>I found the lettering on the card that came with the new hub really difficult to read so wrote it down from where it was printed on the hub itself to make sure I had it down correctly.</P> Sun, 09 Feb 2025 12:15:52 GMT https://helpforum.sky.com/t5/Broadband/Provided-password-incorrect/m-p/4905785#M465678 caesarome 2025-02-09T12:15:52Z