topic Re: Cancelling my existing contract for broadband in Broadband

Cancelling my existing contract for broadband

Wren16 — Sun, 09 Feb 2025 08:27:07 GMT

I wish to cancel the existing broadband contract as I cannot afford to pay the increase which you have advised will incur in April..

Re: Cancelling my existing contract for broadband

Daniel0210 — Sun, 09 Feb 2025 08:30:54 GMT

@Wren16
If you’re moving to another ISP you could use the One Touch Switching system which is explained in this link
https://www.uswitch.com/broadband/guides/one-touch-switch/

If you are cancelling Broadband/Talk altogether you need to contact Sky and give the required notice of 14 days. Remember that if you are still in a discounted 18/24 months deal Sky could impose cancellation charges.

Return packaging for any equipment Sky expect back will be sent out to you near the end of any notice period. Remember to keep any proof of posting indefinitely.

Re: Cancelling my existing contract for broadband

Chrisee — Sun, 09 Feb 2025 10:30:03 GMT

@Wren16 if you are still in the fixed contract period wait until Sky send you a notfication of the price increase next mohth as you should becable to leave without penalty within 4 weeks of that notification. If shopping around most other isps increase prices around the same date so be careful.