topic Re: Cancelling broadband in Broadband

Cancelling broadband

Dicky1 — Sat, 08 Feb 2025 21:00:15 GMT

Why is it so difficult to cancel my broadband contract.

Re: Cancelling broadband

GD1 — Sat, 08 Feb 2025 21:07:13 GMT

@Dicky1 If you're intention is to move to a different provider then you don't need to cancel as you can ask them to take over your broadband service.

Re: Cancelling broadband

Dicky1 — Sat, 08 Feb 2025 21:16:17 GMT

I Phoned sky yesterday and the new supplier hasn't informed them. The tv side of the contract has been cancelled, which is shown clearly on the next bill and future bills. For some reason the broadband is still showing up on the future bills. Sky would not confirm the cancellation. How difficult can it be? Just cancel the contract!!

Re: Cancelling broadband

GD1 — Sat, 08 Feb 2025 21:18:53 GMT

@Dicky1 No one on the community can cancel your contract

Re: Cancelling broadband

Dicky1 — Sat, 08 Feb 2025 21:40:06 GMT

Clearly not!! Just after advice to see if anyone has had similar issues

Re: Cancelling broadband

Chrisee — Sun, 09 Feb 2025 08:13:51 GMT

@Dicky1 if you are moving to any other isp they should use the One Touch Switching system which you will mess up if you cancel with Sky yourself. That the Sky agent could not see Sky has been notified does not change that see here https://www.uswitch.com/broadband/guides/one-touch-switch/

One explanation why cancelling has to be done by an agent is to stop people messing up switches as actual cancellations are very rare.