topic Re: Internet not working.. in Broadband

Internet not working..

Marthamae — Sat, 08 Feb 2025 20:30:07 GMT

Internet isn't working nothing will load up on tv/phones ect.. Nottingham area

Re: Internet not working..

Daniel0210 — Sat, 08 Feb 2025 20:52:54 GMT

@Marthamae
If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).

Any engineer visit that’s required is likely to be delayed due to the disruption from the recent storms.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

For any customers working from home remember that Sky Broadband is a domestic service so you don’t receive any extra or quicker support.

Re: Internet not working..

GD1 — Sat, 08 Feb 2025 20:53:05 GMT

@Marthamae First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Internet not working..

PHill74 — Sun, 09 Feb 2025 12:55:37 GMT

Hi mt broadband isn't working it is showing a red light

Re: Internet not working..

Daniel0210 — Sun, 09 Feb 2025 13:05:35 GMT

@PHill74

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Re: Internet not working..

caesarome — Sun, 09 Feb 2025 13:19:25 GMT

@PHill74 wrote:

Hi mt broadband isn't working it is showing a red light

Have you run the line test as per the post above yours ?