Blue light on wifi hub. No Internet connection

Wills62 — Sat, 08 Feb 2025 17:38:47 GMT

WiFi has gone off but you online checker says everything is OK

Re: Blue light on wifi hub. No Internet connection

Daniel0210 — Sat, 08 Feb 2025 17:42:58 GMT

@Wills62 wrote:
WiFi has gone off but you online checker says everything is OK

@Wills62
If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).

Any engineer visit that’s required is likely to be delayed due to the disruption from the recent storms.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

For any customers working from home remember that Sky Broadband is a domestic service so you don’t receive any extra or quicker support.

topic Re: Blue light on wifi hub. No Internet connection in Broadband

Blue light on wifi hub. No Internet connection

Re: Blue light on wifi hub. No Internet connection