topic Re: Wi-Fi calling not working through sky hub in Broadband

Wi-Fi calling not working through sky hub

Martyn41 — Fri, 17 Jan 2025 14:51:07 GMT

Wi-Fi calling using Three mobile on sky max hub. Phone says it's connected for Wi-Fi calling but when you dial out you hear nothing (no dialling or ringing) however call does connect because person on other end can hear you but you cannot hear them. Similarly, if someone calls me phone apparently goes straight to voicemail without ringing. This happens on both android and iOS . If these phones connect to a friends hub (non sky) they work perfectly. What's going on? Tried all the usual stuff, but nothing seems to make any difference

Re: Wi-Fi calling not working through sky hub

Tom-W19 — Sat, 18 Jan 2025 15:31:09 GMT

Hi @Martyn41

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Wi-Fi calling not working through sky hub

Richardsparshot — Mon, 03 Feb 2025 19:42:24 GMT

We have the same issue. Just started yesterday. Is there a solution?

Re: Wi-Fi calling not working through sky hub

Martyn41 — Mon, 03 Feb 2025 20:08:38 GMT

A sky technician on this community took up the challenge. He was brilliant. In the end the networks team did some remote updates to my hub and after 3 attempts (and 3 days) they got it sorted. No idea what these updates were but it works!

Re: Wi-Fi calling not working through sky hub

Richardsparshot — Mon, 03 Feb 2025 22:27:04 GMT

Ok thanks very much.,

I will get onto sky tomorrow!

Re: Wi-Fi calling not working through sky hub

JRob71 — Sat, 08 Feb 2025 11:32:15 GMT

Hi, I'm having the same issue and it's really causing me problem with my work.

Can my case also be escalated to a chat please?

Re: Wi-Fi calling not working through sky hub

CharlesT47 — Thu, 20 Feb 2025 11:36:08 GMT

I am also experiencing the same issue. Would it be possible to get these updates as well?

Re: Wi-Fi calling not working through sky hub

JRob71 — Thu, 20 Feb 2025 12:15:34 GMT

Hi, in the end I had to call Sky and they did it remotely within a few days.

Re: Wi-Fi calling not working through sky hub

CharlesT47 — Thu, 20 Feb 2025 14:13:11 GMT

Many thanks.