https://helpforum.sky.com/t5/Broadband/WiFi/m-p/4905006#M465486 <P>My WiFi is not working and won't let me connect using my Alexa or phone, can you sort this out, as it has been down since yesterday</P> Sat, 08 Feb 2025 11:08:49 GMT Michelle19751 2025-02-08T11:08:49Z https://helpforum.sky.com/t5/Broadband/WiFi/m-p/4905006#M465486 <P>My WiFi is not working and won't let me connect using my Alexa or phone, can you sort this out, as it has been down since yesterday</P> Sat, 08 Feb 2025 11:08:49 GMT https://helpforum.sky.com/t5/Broadband/WiFi/m-p/4905006#M465486 Michelle19751 2025-02-08T11:08:49Z https://helpforum.sky.com/t5/Broadband/WiFi/m-p/4905012#M465488 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4325745">@Michelle19751</a>&nbsp; No one can sort it out on the back of a community post, no one here knows who you are or where you live.</P> <P>&nbsp;</P> <P>First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sat, 08 Feb 2025 11:12:37 GMT https://helpforum.sky.com/t5/Broadband/WiFi/m-p/4905012#M465488 GD1 2025-02-08T11:12:37Z