topic Re: Wi-Fi devices keep disconnecting following Sky Max router installation in Broadband

Wi-Fi devices keep disconnecting following Sky Max router installation

Tricky1977 — Tue, 17 Dec 2024 09:49:00 GMT

I have recently had Sky Max full fibre installed now multiple times a day ALL of my Wi-Fi connected devices either through smart plugs or through the device itself regularly disconnect sometime multiple times per day. Seeing other threads for this issue but cannot see any solid resolution. I appreciate the 5Ghz and 2.4Ghz situation which has prevented me from connecting some devices full stop. The ones that do connect are simply not staying connected

Re: Wi-Fi devices keep disconnecting following Sky Max router installation

Tom-W19 — Wed, 18 Dec 2024 08:18:50 GMT

Hi @Tricky1977

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Wi-Fi devices keep disconnecting following Sky Max router installation

Tom-W19 — Sat, 21 Dec 2024 17:30:13 GMT

Hi @Tricky1977

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Wi-Fi devices keep disconnecting following Sky Max router installation

simonh2k2 — Sat, 25 Jan 2025 16:15:46 GMT

I have exactly this problem too after switching to Sky Max a couple of weeks ago.

Is there a solution?

Re: Wi-Fi devices keep disconnecting following Sky Max router installation

Martinjohnson73 — Thu, 06 Feb 2025 19:58:46 GMT

Same here, constantly disconnecting. So infuriating as I like watching live programs like twitch, and I enjoy FPS shooters. It's so annoying. I would pay more money to sort it! It annoys all my children, I work away, when I'm home I look forward to gaming on my pc but I can't!! Why can't companies just provide what they offer. Gives me British gas vibes

Re: Wi-Fi devices keep disconnecting following Sky Max router installation

simonh2k2 — Sat, 08 Feb 2025 10:57:42 GMT

Update - I spoke to a very helpful advisor via chat and they dispatched a Max Wifi booster. It arrived next day and all of the issues have disappeared.

Re: Wi-Fi devices keep disconnecting following Sky Max router installation

Tricky1977 — Sun, 16 Feb 2025 14:02:17 GMT

I arranged for a router replacement and the same issue kept occurring. My concern was then related to the fact you cannot separate the 2.4Ghz and 5Ghz channels as most WiFi items work on the 2.4Ghz WiFi. I looked up specific 5Ghz plugs and purchased a set that now work fine.