topic Re: Sky Max Hub/ Generic Routing Encapsulation in Broadband

Sky Max Hub/ Generic Routing Encapsulation

Mojorisin — Fri, 07 Feb 2025 19:09:19 GMT

I had new Sky Max Hub fitted this week and my daughter can no longer access her work's VPN, which is obviously causing major issues. Any help would be welcome

Re: Sky Max Hub/ Generic Routing Encapsulation

Greenfingers001 — Sat, 08 Feb 2025 09:48:11 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Max Hub/ Generic Routing Encapsulation

Stevewrld23 — Fri, 14 Feb 2025 14:48:42 GMT

Hi,

I'm waiting for delivery of my Router and noticed a lot of noise about VPN's and the Sky Max hub.

I didn't think I was getting a Sky Max Hub as I told them it wasn't required, but my delivery info suggests that it's the Max Hub that is being delivered.

I work from home and need to access a company VPN and now I'm rather worried!

Re: Sky Max Hub/ Generic Routing Encapsulation

Lisa-P1987 — Fri, 14 Feb 2025 14:52:50 GMT

Re: Sky Max Hub/ Generic Routing Encapsulation

Mojorisin — Fri, 14 Feb 2025 15:46:56 GMT

Sky technical managed to reconfigure my router and it works fine now.

They ask you to try a couple of simple config changes on your router first and if that doesn't work then you fill in a 2 line form and they will do it.