topic Re: Losing WiFi connection upstairs in Broadband

Losing WiFi connection upstairs

Morsey — Fri, 07 Feb 2025 22:22:08 GMT

I've upgraded to WIFI guarantee, but I keep losing connection in my bedroom. This also causes my sky mini box to stop working. I have a sky mini box on our middle floor also, but this isn't helping bridge the gap.

Re: Losing WiFi connection upstairs

Chrisee — Sat, 08 Feb 2025 07:28:44 GMT

@Morsey do you have a white Sky hub? If you do Sky Q boxes no longer act as WiFi hotspots you need to get the expander pods which cancome as part of the WiFi Max bundle. If you still,haveca black hub call Sky mention the issue with the Q mini and they should provideca booster or send an engineer.

Re: Losing WiFi connection upstairs

Morsey — Sat, 08 Feb 2025 08:35:08 GMT

Hi Chrisee,

thank you for the response, I have a white hub and have sky max yes. Any ideas how I get a booster through sky as I can't find any option on the website, and the bot just takes you around in circles. Is it a case of calling up?

Re: Losing WiFi connection upstairs

TimmyBGood — Sat, 08 Feb 2025 09:24:33 GMT

@Morsey wrote:

Is it a case of calling up?

Yes, you need to call to go through a telephone diagnostic script before a booster pod can be despatched.